This Privacy Notice describes how Nano Back Institute ("we," "us," or "our") collects, uses, and protects information submitted through our website, including our contact forms, the Free MRI Review submission form, and our website chat assistant. Information submitted in the context of receiving medical care is also subject to our HIPAA Notice of Privacy Practices.
Information We Collect
When you contact us or submit information through our website, we may collect:
- Identifiers such as name, email address, phone number, and mailing address;
- Demographic details such as date of birth and gender;
- Health-related information you choose to provide, including symptoms, prior treatments, imaging studies, and uploaded MRI/CT/X-ray files or reports;
- Insurance information you choose to provide;
- Information submitted via our website chat assistant;
- Technical information such as IP address, device/browser type, referring page, and pages viewed (collected via standard web analytics).
How We Use Your Information
- To respond to your inquiry and schedule consultations;
- To evaluate whether you may be a candidate for our procedures;
- To coordinate care, including communicating with other providers when you authorize us to do so;
- To improve our website and services;
- To comply with legal and regulatory obligations.
We Do Not Sell Your Information
We do not sell your personal information or your protected health information to third parties.
Sharing
We share information only with service providers that help us operate the website and our practice (for example, secure hosting, email delivery, and analytics providers) under contractual confidentiality obligations, with healthcare providers when you authorize us to coordinate your care, and as required or permitted by law.
AI Chat Assistant
Our website chat assistant is powered by Google’s Gemini model via a third-party AI gateway. Please do not paste sensitive personal medical details, identifiers, or copies of medical records into the chat window. Chat is intended for general informational questions about our procedures and the practice. To share clinical details securely, use the Free MRI Review form, call us at 800-956-6724, or fax records to 310-659-8869.
Security
We use industry-standard administrative, technical, and physical safeguards designed to protect the information you submit, including transport encryption (TLS), access controls, row-level security on our database, and limits on who can access uploaded files. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Cookies and Analytics
We use cookies and similar technologies for site functionality and basic analytics. You can control cookies through your browser settings.
Your Choices
You may request to access, correct, or delete the information you have submitted to us by contacting us at the information below. You may also opt out of marketing emails using the unsubscribe link in those emails. Requests involving protected health information are handled under our HIPAA Notice of Privacy Practices.
Children
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 without parental consent.
Changes
We may update this Privacy Notice from time to time. The "Effective" date above indicates when it was last revised.
Contact
Nano Back Institute
800-956-6724 · inbox@backinstitute.com